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Where is my order?
In the event you haven't received your order, Please email your order ID, email address and postcode to Support@Teevolution.co.uk for further information
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How do I return my order?
We hope you love your order, but understand there may be times when you need to return items to us. Just Email your order ID to Support@Teevolution.co.uk see if your order is eligible to be returned
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How do I cancel my order?
Please Email your order ID to Support@Teevolution.co.uk, to see if your order is eligible to be cancelled.
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I’ve placed an order, can I change my delivery address?
You can only change your order's shipping address if it hasn't yet been dispatched. In the first instance please email Hello@Teevolution.co.uk or Support@Teevolution.co.uk. In your Confirmation Email there is a link you can click to change your address. If you don’t make this change and your order is sent out to an incorrect address, it will likely fail its delivery and return back to our factory. Our support team then contact you to confirm your correct shipping address and arrange for your order to be resent.
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Why has my payment declined?
If your payment has declined you should double-check the information you’ve added is correct. The most common reason for a declined payment is entering details incorrectly. If you know that your payment method is valid but your payment doesn’t go through, you might want to check with your provider directly to understand why it has happened. To provide the safest online payment services, the internal security systems of your payment providers review every payment before it’s approved. Occasionally, they may stop a payment. When a payment is stopped, it's not a reflection of you or your account activities, but rather your payment provider has noticed a pattern associated with higher-than-normal risk. If this happens multiple times, you'll be locked out from placing an order for a short time. We advise waiting 24 hours before placing the order again. If you're still stuck, please use the Contact form to get in touch with our support team
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Where do you ship to?
We ship to most countries worldwide. You can view the full list of countries we can ship to in the checkout when placing your order, but we've added them below for you too! Countries we ship to currently (subject to change): Afghanistan Åland Islands Albania Algeria American Samoa Andorra Angola Anguilla Antarctica Antigua and Barbuda Argentina Armenia Aruba Australia Austria Azerbaijan Bahamas Bahrain Bangladesh Barbados Belarus Belgium Belize Benin Bermuda Bhutan Bolivia, Plurinational State of Bonaire, Sint Eustatius and Saba Bosnia and Herzegovina Botswana Bouvet Island Brazil British Indian Ocean Territory Brunei Darussalam Bulgaria Burkina Faso Burundi Cambodia Cameroon Canada Cape Verde Cayman Islands Central African Republic Chad Chile China Christmas Island Cocos (Keeling) Islands Colombia Comoros Congo Congo, the Democratic Republic of the Cook Islands Costa Rica Cote d'Ivoire Croatia Cuba Cyprus Czech Republic Denmark Djibouti Dominica Dominican Republic Ecuador Egypt El Salvador Equatorial Guinea Eritrea Estonia Ethiopia Falkland Islands Faroe Islands Fiji Finland France French Guiana French Polynesia French Southern Territories Gabon Gambia Georgia Germany Ghana Gibraltar Greece Greenland Grenada Guadeloupe Guam Guatemala Guernsey Guinea Guinea-Bissau Guyana Haiti Heard Island and McDonald Islands Holy See (Vatican City State) Honduras Hong Kong Hungary Iceland India Indonesia Iran, Islamic Republic of Iraq Ireland Isle of Man Israel Italy Jamaica Japan Jersey Jordan Kazakhstan Kenya Kiribati Korea, Democratic People's Republic of Korea, Republic of Kuwait Kyrgyzstan Lao People's Democratic Republic Latvia Lebanon Lesotho Liberia Libyan Arab Jamahiriya Liechtenstein Lithuania Luxembourg Macao Macedonia Madagascar Malawi Malaysia Maldives Mali Malta Marshall Islands Martinique Mauritania Mauritius Mayotte Mexico Micronesia, Federated States of Moldova, Republic of Monaco Mongolia Montenegro Montserrat Morocco Mozambique Myanmar Namibia Nauru Nepal Netherlands Netherlands Antilles New Caledonia New Zealand Nicaragua Niger Nigeria Niue Norfolk Island Northern Mariana Islands Norway Oman Pakistan Palau Palestinian Territory, Occupied Panama Papua New Guinea Paraguay Peru Philippines Pitcairn Poland Portugal Puerto Rico Qatar Reunion Romania Russian Federation Rwanda Saint Barthélemy Saint Helena Saint Kitts and Nevis Saint Lucia Saint Martin (French part) Saint Pierre and Miquelon Saint Vincent and the Grenadines Samoa San Marino Sao Tome and Principe Saudi Arabia Senegal Serbia Seychelles Sierra Leone Singapore Sint Maarten Slovakia Slovenia Solomon Islands Somalia South Africa South Georgia and the South Sandwich Islands Spain Sri Lanka Sudan Suriname Svalbard and Jan Mayen Swaziland Sweden Switzerland Syrian Arab Republic Taiwan Tajikistan Tanzania, United Republic of Thailand Timor-Leste Togo Tokelau Tonga Trinidad and Tobago Tunisia Turkey Turkmenistan Turks and Caicos Islands Tuvalu Uganda Ukraine United Arab Emirates United Kingdom United States United States Minor Outlying Islands Uruguay Uzbekistan Vanuatu Venezuela, Bolivarian Republic of Viet Nam Virgin Islands, British Virgin Islands, U.S. Wallis and Futuna Western Sahara Yemen Zambia Zimbabwe If your country isn't showing in the list, sadly, we cannot ship to this location. In a very small number of cases where we are unable to ship to a country, it's normally due to the ability of our couriers or payment processing partners in that territory, or the availability of other services that we require to operate in that country effectively. The list of countries we ship to may change, and the general trend is towards increasing the number of countries that we ship to. We are unable to offer to ship to a country on a one-off basis, or change territories by request.
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How fast are orders shipped?
Most orders are printed within 48-72 hours of when they are placed. Our factory operating hours are Monday-Friday and so orders can take a little longer if they fall over a weekend. Any dispatch and delivery time projections provided by us are estimates only, and may be affected by public, bank or international holidays, or delays outside of our control. The turnaround time on an order depends on where your order is being sent to and the delivery option selected in the checkout form when placing your order. Options range from standard shipping, to expedited and tracked worldwide delivery. You can find all of the shipping information in our Delivery FAQs and when you reach the checkout form and select the shipping service which suits you. Once you've placed your order, you should receive an email confirmation including an estimated delivery date for your order. When your order has been completed, where you have purchased tracked delivery, tracking information will be provided in your Dispatch email.
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Why don't you ship to my country?
We ship to hundreds of countries worldwide. In a very small number of cases where we are unable to ship to a country, it's normally due to the ability of our couriers or payment processing partners in that territory, or the availability of other services that we require to operate in that country effectively. The list of countries we ship to may change, and the general trend is towards increasing the number of countries that we ship to as the internet opens up new markets. We are unable to offer to ship to a country on a one-off basis, or change territories by request. The countries we can ship to are shown in the checkout section when placing an order.
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How much is shipping?
The cost of shipping depends on where an order is being sent to and how fast you want your order to arrive. If you need your order sooner for a specific time or event, we recommend placing your order with an upgraded shipping method. All of the shipping information can be found in the cart when placing an order. UK Standard £4.50 (4-8 days) UK 1st Class £6.50 (3-6 days) UK Royal Mail Priority £12.50 (Next Working Day if ordered before 1pm Mon-Fri) UK FedEx Standard £8.50 (4-6 days) UK FedEx Priority £10.50 (3-5 days) EU Standard £7.00 (5-10 days) *All EU deliveries are tax paid and there is no customs duty for orders under €150 EU Tracked & Signed £16.00 (5-10 days) *All EU deliveries are tax paid and there is no customs duty for orders under €150 International £7.50 (10-15 days) International Tracked & Signed £16.00 (10-15 days) Orders containing large art prints and frames are sent using the below services DPD Standard £9.50 (4-6 days) EU Delivery £21.00 (7-10 days) International Delivery £60.50 (10-15 days)
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Can I track my order?
For UK orders we dispatch all orders with tracking information. If you have an EU/ International shipping address and you've purchased Tracked and Signed delivery in the checkout, you’ll receive a tracking link for your order in your dispatch confirmation email. Click that link and you'll be taken to Royal Mail's Track and Trace service so you can stay updated on its journey to you. For EU/ International orders placed with standard shipping, detailed tracking is not available once your order leaves the UK.
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What packaging will orders arrive in?
All orders are shipped in sustainable, eco-friendly packaging, designed with the environment in mind and made with natural materials. They are rip-proof, splash-proof mailers made from paper. Large orders come in cardboard boxes sealed with environmentally friendly tape. We don't include receipts in the bags so they are perfect for gifting.
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Are there any additional customs charges for orders outside of the UK?
All orders destined for the EU are customs-free up to a value of €150. When ordering products for delivery outside of the UK, depending on the destination, you may be subject to import duties and taxes which are levied once the products reach the specified delivery location. Any additional charges for customs and/or import clearance and other handling charges must be paid by you, as we have no control over these charges.
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What size should I order?
To ensure the best fit, we recommend checking the sizing chart provided on each product page. The chart correlates measurements with specific sizes, helping you find the right fit. If you’re still unsure, please use the contact form to get in touch with our support team.
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What labels are in the products?
In every product there is a plain neck label showing the product size. There is also an inside label containing wash care advice and instructions on how to send the product back to be remilled and remade, when it's worn out or no longer wanted.
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What inks do you use?
As a certified organic company, we use low-waste digital printing tech and inks that conform to the GOTS/Soil Association organic criteria. Our printing technology allows for an almost unlimited range of colours, and provides a quality feel. Our inks contain no animal derived products and are not tested on animals.
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Are your products vegan friendly?
Yes, our apparel is Peta Certified and as part of our GOTS certification we are audited to ensure that our products do not contain animal derived ingredients, and to ensure our products have not been tested on animals. This certification is seed-to-shop and includes our organic cotton and printing technology. Many vegans shop with us for this reason.
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A product says it’s out of stock. When will it be back in again?
When a product goes out of stock, our team works fast to get it back in asap. On the product page, there is an option to enter your email address, so you can receive updates when the size/colour you’re interested in is back in stock and available to purchase.
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How should I care for my products - what wash-care instructions should I follow?
We recommend a cool wash at 30 and hang drying products, to ensure print and product quality and longevity. Our products are not suitable for high temperature washing, tumble drying, bleaching or dry-cleaning. Avoid ironing straight onto the printed designs. These methods can cause unwanted shrinkage, the inks to fade, or the prints to crack, flake or peel.
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Are your products ethical or fair trade?
Yes, as part of our GOTS certification our supply chain is audited to ensure safe, positive and fair working conditions and pay. All of our products are GOTS compliant and our supply chain is SA8000 certified. The factories where our products are made are powered by renewable energy.
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What is the turnaround time once an order is placed?
Most orders are printed within a few days but this can be up to 10 days in busy periods. The shipping time depends on where your order is being sent to and the delivery option selected, domestic orders should arrive within 5 days.
FAQ'S
Welcome to the Teevolution FAQs! We know a thing or two about crafting tees that bring a smile, so it’s only fair that our FAQ section does the same! Here, you’ll find everything you need to know about our planet-friendly tees, our cheeky designs, and our commitment to sustainable fashion. From sizing and care to returns and our eco-conscious approach, we’re here to answer your burning questions – no nonsense, no stuffy language, just helpful info from your Manchester-based, family-run Teevolution team.