FAQ'S

We hope you love your order, but understand there may be times when you need to return items to us. Just Email your order ID to Support@Teevolution.co.uk see if your order is eligible to be returned

Please Email your order ID to Support@Teevolution.co.uk, to see if your order is eligible to be cancelled.

You can only change your order's shipping address if it hasn't yet been dispatched. In your Confirmation Email there is a link you can click to change your address. If you don’t make this change and your order is sent out to an incorrect address, it will likely fail its delivery and return back to our factory. Our support team then contact you to confirm your correct shipping address and arrange for your order to be resent.

If your payment has declined you should double-check the information you’ve added is correct. The most common reason for a declined payment is entering details incorrectly. If you know that your payment method is valid but your payment doesn’t go through, you might want to check with your provider directly to understand why it has happened. To provide the safest online payment services, the internal security systems of your payment providers review every payment before it’s approved. Occasionally, they may stop a payment. When a payment is stopped, it's not a reflection of you or your account activities, but rather your payment provider has noticed a pattern associated with higher-than-normal risk. If this happens multiple times, you'll be locked out from placing an order for a short time. We advise waiting 24 hours before placing the order again. If you're still stuck, please use the Contact form to get in touch with our support team

We ship to most countries worldwide. You can view the full list of countries we can ship to in the checkout when placing your order, but we've added them below for you too! Countries we ship to currently (subject to change): Afghanistan Åland Islands Albania Algeria American Samoa Andorra Angola Anguilla Antarctica Antigua and Barbuda Argentina Armenia Aruba Australia Austria Azerbaijan Bahamas Bahrain Bangladesh Barbados Belarus Belgium Belize Benin Bermuda Bhutan Bolivia, Plurinational State of Bonaire, Sint Eustatius and Saba Bosnia and Herzegovina Botswana Bouvet Island Brazil British Indian Ocean Territory Brunei Darussalam Bulgaria Burkina Faso Burundi Cambodia Cameroon Canada Cape Verde Cayman Islands Central African Republic Chad Chile China Christmas Island Cocos (Keeling) Islands Colombia Comoros Congo Congo, the Democratic Republic of the Cook Islands Costa Rica Cote d'Ivoire Croatia Cuba Cyprus Czech Republic Denmark Djibouti Dominica Dominican Republic Ecuador Egypt El Salvador Equatorial Guinea Eritrea Estonia Ethiopia Falkland Islands Faroe Islands Fiji Finland France French Guiana French Polynesia French Southern Territories Gabon Gambia Georgia Germany Ghana Gibraltar Greece Greenland Grenada Guadeloupe Guam Guatemala Guernsey Guinea Guinea-Bissau Guyana Haiti Heard Island and McDonald Islands Holy See (Vatican City State) Honduras Hong Kong Hungary Iceland India Indonesia Iran, Islamic Republic of Iraq Ireland Isle of Man Israel Italy Jamaica Japan Jersey Jordan Kazakhstan Kenya Kiribati Korea, Democratic People's Republic of Korea, Republic of Kuwait Kyrgyzstan Lao People's Democratic Republic Latvia Lebanon Lesotho Liberia Libyan Arab Jamahiriya Liechtenstein Lithuania Luxembourg Macao Macedonia Madagascar Malawi Malaysia Maldives Mali Malta Marshall Islands Martinique Mauritania Mauritius Mayotte Mexico Micronesia, Federated States of Moldova, Republic of Monaco Mongolia Montenegro Montserrat Morocco Mozambique Myanmar Namibia Nauru Nepal Netherlands Netherlands Antilles New Caledonia New Zealand Nicaragua Niger Nigeria Niue Norfolk Island Northern Mariana Islands Norway Oman Pakistan Palau Palestinian Territory, Occupied Panama Papua New Guinea Paraguay Peru Philippines Pitcairn Poland Portugal Puerto Rico Qatar Reunion Romania Russian Federation Rwanda Saint Barthélemy Saint Helena Saint Kitts and Nevis Saint Lucia Saint Martin (French part) Saint Pierre and Miquelon Saint Vincent and the Grenadines Samoa San Marino Sao Tome and Principe Saudi Arabia Senegal Serbia Seychelles Sierra Leone Singapore Sint Maarten Slovakia Slovenia Solomon Islands Somalia South Africa South Georgia and the South Sandwich Islands Spain Sri Lanka Sudan Suriname Svalbard and Jan Mayen Swaziland Sweden Switzerland Syrian Arab Republic Taiwan Tajikistan Tanzania, United Republic of Thailand Timor-Leste Togo Tokelau Tonga Trinidad and Tobago Tunisia Turkey Turkmenistan Turks and Caicos Islands Tuvalu Uganda Ukraine United Arab Emirates United Kingdom United States United States Minor Outlying Islands Uruguay Uzbekistan Vanuatu Venezuela, Bolivarian Republic of Viet Nam Virgin Islands, British Virgin Islands, U.S. Wallis and Futuna Western Sahara Yemen Zambia Zimbabwe If your country isn't showing in the list, sadly, we cannot ship to this location. In a very small number of cases where we are unable to ship to a country, it's normally due to the ability of our couriers or payment processing partners in that territory, or the availability of other services that we require to operate in that country effectively. The list of countries we ship to may change, and the general trend is towards increasing the number of countries that we ship to. We are unable to offer to ship to a country on a one-off basis, or change territories by request.

Most orders are printed within 48-72 hours of when they are placed. Our factory operating hours are Monday-Friday and so orders can take a little longer if they fall over a weekend. Any dispatch and delivery time projections provided by us are estimates only, and may be affected by public, bank or international holidays, or delays outside of our control. The turnaround time on an order depends on where your order is being sent to and the delivery option selected in the checkout form when placing your order. Options range from standard shipping, to expedited and tracked worldwide delivery. You can find all of the shipping information in our Delivery FAQs and when you reach the checkout form and select the shipping service which suits you. Once you've placed your order, you should receive an email confirmation including an estimated delivery date for your order. When your order has been completed, where you have purchased tracked delivery, tracking information will be provided in your Dispatch email.

We ship to hundreds of countries worldwide. In a very small number of cases where we are unable to ship to a country, it's normally due to the ability of our couriers or payment processing partners in that territory, or the availability of other services that we require to operate in that country effectively. The list of countries we ship to may change, and the general trend is towards increasing the number of countries that we ship to as the internet opens up new markets. We are unable to offer to ship to a country on a one-off basis, or change territories by request. The countries we can ship to are shown in the checkout section when placing an order.

The cost of shipping depends on where an order is being sent to and how fast you want your order to arrive. If you need your order sooner for a specific time or event, we recommend placing your order with an upgraded shipping method. All of the shipping information can be found in the cart when placing an order. UK Standard £4.50 (4-8 days) UK 1st Class £6.50 (3-6 days) UK Royal Mail Priority £12.50 (Next Working Day if ordered before 1pm Mon-Fri) UK FedEx Standard £8.50 (4-6 days) UK FedEx Priority £10.50 (3-5 days) EU Standard £7.00 (5-10 days) *All EU deliveries are tax paid and there is no customs duty for orders under €150 EU Tracked & Signed £16.00 (5-10 days) *All EU deliveries are tax paid and there is no customs duty for orders under €150 International £7.50 (10-15 days) International Tracked & Signed £16.00 (10-15 days) Orders containing large art prints and frames are sent using the below services DPD Standard £9.50 (4-6 days) EU Delivery £21.00 (7-10 days) International Delivery £60.50 (10-15 days)

For UK orders we dispatch all orders with tracking information. If you have an EU/ International shipping address and you've purchased Tracked and Signed delivery in the checkout, you’ll receive a tracking link for your order in your dispatch confirmation email. Click that link and you'll be taken to Royal Mail's Track and Trace service so you can stay updated on its journey to you. For EU/ International orders placed with standard shipping, detailed tracking is not available once your order leaves the UK.

All orders are shipped in sustainable, eco-friendly packaging, designed with the environment in mind and made with natural materials. They are rip-proof, splash-proof mailers made from paper, decorated with a fun design that can be coloured in or upcycled. Large orders come in cardboard boxes sealed with environmentally friendly tape. We don't include receipts in the bags so they are perfect for gifting.

All orders destined for the EU are customs-free up to a value of €150. When ordering products for delivery outside of the UK, depending on the destination, you may be subject to import duties and taxes which are levied once the products reach the specified delivery location. Any additional charges for customs and/or import clearance and other handling charges must be paid by you, as we have no control over these charges.

To ensure the best fit, we recommend checking the sizing chart provided on each product page. The chart correlates measurements with specific sizes, helping you find the right fit. If you’re still unsure, please use the contact form to get in touch with our support team.

In every product there is a plain neck label showing the product size. There is also an inside label containing wash care advice and instructions on how to send the product back to be remilled and remade, when it's worn out or no longer wanted.

As a certified organic company, we use low-waste digital printing tech and inks that conform to the GOTS/Soil Association organic criteria. Our printing technology allows for an almost unlimited range of colours, and provides a quality feel. Our inks contain no animal derived products and are not tested on animals.

Yes, as part of our GOTS certification we are audited to ensure that our products do not contain animal derived ingredients, and to ensure our products have not been tested on animals. This certification is seed-to-shop and includes our organic cotton and printing technology. Many vegans shop with us for this reason.

When a product goes out of stock, our team works fast to get it back in asap. On the product page, there is an option to enter your email address, so you can receive updates when the size/colour you’re interested in is back in stock and available to purchase.

Where our fabrics are dyed, the water is recovered, cleaned and recirculated then used again. It is a closed loop system. At the end, the water coming out of the filters and going back round to be reused again is crystal clear, literally clean enough to drink. Our organic cotton is grown in the North of India where monsoon rains provide the water needed to grow the crop. Plus every product we make is designed to come back to us when it’s worn out, and we make new products from the material we recover. The process where we remake material is itself renewable - our products are remade again and again - and the recycling process does not require water. You can learn more about how our products are made in our journey page.

We recommend a cool wash at 30 and hang drying products, to ensure print and product quality and longevity. Our products are not suitable for high temperature washing, tumble drying, bleaching or dry-cleaning. Avoid ironing straight onto the printed designs. These methods can cause unwanted shrinkage, the inks to fade, or the prints to crack, flake or peel.

It’s what we are known for. Our products are made from certified organic cotton, powered by renewable energy and every product is designed to come back to us when it’s worn out - we make new products from the material we recover. Our product supplier has won the Queen’s Award for Innovation for our work on making the first circular economy for fashion.

Yes, as part of our GOTS certification our supply chain is audited to ensure safe, positive and fair working conditions and pay. All of our products are GOTS compliant and our supply chain is SA8000 certified. The factories where our products are made are powered by renewable energy.

Most orders are printed the same working day. The shipping time depends on where your order is being sent to and the delivery option selected, domestic orders should arrive within 5 days.

Every product we make is designed to be sent back to us once it has been worn out. There is a QR code on every wash care label which leads to Remillfibre.com. This page contains the instructions to send your products back to be Remilled. You can also send us back any 100% cotton clothing from your wardrobe made by any other brand, excluding denim and underwear. We make new products with the material we recover.

UK Remill returns get Free UK Shipping through a paid-for shipping label. You will be emailed this when you enter your email address at remillfibre.com. Anyone outside the UK will currently need to pay for shipping to send items back to us. We are working on a solution that will enable customers in the US to send items back to be remade free of charge soon.